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Lizabess
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Message 1 of 2
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My computer won’t turn on but white light is on in back so there is power .

HP Recommended
9ED97AA

My computer does not start. I push button nothing . I see the white light in back so there is power I plugged un plugged pressed button for 10 seconds nothing disconnected everything I’m so upset I have important things on it I need. I think it’s the start button for some reason. I just got the darn thing. Why ! Why! 

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itsmyname
Level 9
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Message 2 of 2
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> I just got it

 

Does the store that sold it to you offer a 30-day warranty, or a "30 day no questions asked" return policy?

 

Your HP computer also comes with a warranty.  Contact HP Support.

 

Note that it is highly likely that the disk-drive, containing your files, is perfectly fine. 

A computer technician can remove the disk-drive, connect it to a different computer, and copy your files.

Do this, before you ship the computer to HP,, for repair.

 

 

 

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