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‎04-03-2020 03:47 PM

HP Recommended
Product: Hp all in one 24

Computer wont turn on 

1 person had the same question
3 REPLIES 3

‎04-06-2020 07:15 AM

HP Recommended

@Rockyc4544


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Have you tried different wall outlets or power cords?

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 


 

KrazyToad
I Am An HP Employee

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‎04-06-2020 07:47 AM

HP Recommended

Yes I have purchased a new oem power supply cord and no change. I have tried a different outlet with no results, I put a different device in the same outlet and it turns on but computer wont. I also unplugged and held the power button down for up to 20 seconds, again no results not even 1 light or sound. Its completely dead.

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‎04-06-2020 02:34 PM

HP Recommended

@Rockyc4544

 

This sounds like a Motherboard issue. Please contact HP Support for Service Options

 

 

KrazyToad
I Am An HP Employee

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