cancel
Showing results for 
Search instead for 
Did you mean: 
Rockyc4544
New member
3 1 0 0
Message 1 of 4
230
Flag Post

My computer wont turn on

HP Recommended
Hp all in one 24

Computer wont turn on 

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
21,404 21,391 1,292 1,319
Message 2 of 4
Flag Post
HP Recommended

@Rockyc4544


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Have you tried different wall outlets or power cords?

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 


 

KrazyToad
I Am An HP Employee

0 Kudos
Rockyc4544
Author
New member
3 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Yes I have purchased a new oem power supply cord and no change. I have tried a different outlet with no results, I put a different device in the same outlet and it turns on but computer wont. I also unplugged and held the power button down for up to 20 seconds, again no results not even 1 light or sound. Its completely dead.

0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
21,404 21,391 1,292 1,319
Message 4 of 4
Flag Post
HP Recommended

@Rockyc4544

 

This sounds like a Motherboard issue. Please contact HP Support for Service Options

 

 

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation