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Farah_ElArbi
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My hp omen stuck on logo screen

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hp omen 15t-dc100
Microsoft Windows 10 (64-bit)
 

My hp omen gets stuck on logo screen most of the time and it’s one week old

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Prométhée
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Hello

You have to do the tests as explained here: https://support.hp.com/ca-en/document/c03467259

But I think it is better to contact the seller since (because) the pc is new
 
 

 


Expert volontaire :Forum Fr 17-10-2009 :

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

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Farah_ElArbi
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Annotation 2019-12-17 205746.png

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Prométhée
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And long test ?

check if the pc is up to date

https://support.hp.com/us-en/document/c03467905

ANd windows update

https://support.microsoft.com/en-us/help/4028233

if nothing better return to seller (shopping store)

 

 

 

 

 


Expert volontaire :Forum Fr 17-10-2009 :

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

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