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Farah_ElArbi
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Message 1 of 4
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My hp omen stuck on logo screen

HP Recommended
hp omen 15t-dc100
Microsoft Windows 10 (64-bit)
 

My hp omen gets stuck on logo screen most of the time and it’s one week old

3 REPLIES 3
Prométhée
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Message 2 of 4
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HP Recommended

Hello

You have to do the tests as explained here: https://support.hp.com/ca-en/document/c03467259

But I think it is better to contact the seller since (because) the pc is new
 
 

 


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Farah_ElArbi
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Annotation 2019-12-17 205746.png

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Prométhée
Level 16
9,565 9,423 970 3,378
Message 4 of 4
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And long test ?

check if the pc is up to date

https://support.hp.com/us-en/document/c03467905

ANd windows update

https://support.microsoft.com/en-us/help/4028233

if nothing better return to seller (shopping store)

 

 

 

 

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
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