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My hp omen stuck on logo screen
12-17-2019 08:40 AM

My hp omen gets stuck on logo screen most of the time and it’s one week old
12-17-2019 11:40 AM - edited 12-17-2019 11:41 AM

Hello
You have to do the tests as explained here: https://support.hp.com/ca-en/document/c03467259
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12-17-2019 12:24 PM

And long test ?
check if the pc is up to date
https://support.hp.com/us-en/document/c03467905
ANd windows update
https://support.microsoft.com/en-us/help/4028233
if nothing better return to seller (shopping store)
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