My hp omen stuck on logo screen

Farah_ElArbi · ‎12-17-2019

My hp omen gets stuck on logo screen most of the time and it’s one week old

Prométhée · ‎12-17-2019

Hello

You have to do the tests as explained here: https://support.hp.com/ca-en/document/c03467259

But I think it is better to contact the seller since (because) the pc is new

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Farah_ElArbi · ‎12-17-2019

Prométhée · ‎12-17-2019

And long test ?

check if the pc is up to date

https://support.hp.com/us-en/document/c03467905

ANd windows update

https://support.microsoft.com/en-us/help/4028233

if nothing better return to seller (shopping store)

Expert volontaire :Forum Fr 17-10-2009 :

Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem