Need update Drivers in Device mgr. for PCI serial port (code 28) HP8200EliteSFF window 10 pro 64bit

[AG_8200EliteSFF]

I have noticed in my Desktop HP 8200E SFF PC an exclamation mark next to the "other devices" " PCI serial port"  in the device manager, on clicking on properties there is message that say the drivers for this device are not installed (code 28), on trying to update driver, windows search says that there are no compatible driver for this device and asked to contact the manufacturer for an updated driver, how can I obtain this driver?

i have just clean install window 10pro 64 bit 20h2

Any help is very much appreciated.

[Paul_Tikkanen]

Hi:

You need this driver for that device...

This package contains the Intel Active Management Technology (AMT) Driver for supported models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69506.exe

[AG_8200EliteSFF]

Thanks Paul to provide me solution, now i m stuck when i m running application of intel , it's showing question in between install that This computer have currently contains driver versions you are about to install. Are you sure you want to overwrite the following drivers with the older versions ?  options Yes or No. so kindly give me clarity on this. what action may i take.

[Paul_Tikkanen]

You're very welcome.

Here is what I would do...

Cancel out of the installation.

Go to the device manager.  Click on the PCI Serial Port needing the driver.

Click on the driver tab.  Click on Update driver.

Select the Browse my computer for drivers option, and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp69506.

Make sure the Include subfolders box is checked and the driver will install without the old software.

[AG_8200EliteSFF]

Sorry paul forget to write......driver versions newer already installed so overwrite is ok? An window 10 was  not showing in policy to accept. May i go on adventure?

[Paul_Tikkanen]

Hi:

Read my instructions above that I just posted seconds before your latest reply.

[AG_8200EliteSFF]

sure ! but i have run application in D ( partition drive all files are there. so can i follow you above instructions? or save again in C drive? kindly suggest

[Paul_Tikkanen]

You can browse to where the driver folder is.

As long as you know where the SWSetup\sp69506 folder is you can browse to it.

[AG_8200EliteSFF]

Hi Paul ! i   have Deleted this  application & files from D Drive  because in future its risk of delete with my personal files. so i have again install in C  Drive so now there is  files folder    As you said in above instructions but here i need clarity on your instruction 

"" Make sure the Include subfolders box is checked and the driver will install without the old software.""  There is C:/SWSETUP/SP69506 . SO only i have to choose two this or open the the SP69506 folder to select  any particular subfolder there are 10 folders like Drivers, IMS., Intel control center ?? kindly guide sorry again bothering to you because i m not not good in software but trying with your support. Gratitude for your support

[Paul_Tikkanen · Accepted solution]

Hi:

You don't even need to open the folder if you make sure the Include subfolders box is checked.

That is what is nice about that approach.  Windows will seek out and install the driver wherever it is located in the folder.

No need to drill down to find the specific driver inf file like in XP or Windows 2000.