OMEN 30L keeps shutting down and rebooting when on load playing games no errors.

[Srk01]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: OMEN 30L keeps shutting down and rebooting when on load play... - HP Support Community - 8505614

I have the exact same problem with mine, what do I do?

[Nal_NR]

Hi @Srk01,

 Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Johnharper241]

• Change Power Plan
• Update graphics card driver
• Disable third-party GPU (if applicable)
• Disable overclocking (if applicable)
• Check PSU
• Check processor and Heatsink
• Perform System Restore
• Reset BIOS to default settings
• Update BIOS.

Regards,
John