• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-15-2021 01:29 PM

HP Recommended
Product: Omni 200-500 QD all-in-one
Operating System: Microsoft Windows 10 (64-bit)

After long period non-use, I relocated my Omni 200 from home to cabin. At cabin I have slow DSL internet. When I turned on computer, I get the windows symbol and then sometimes, not always, it goes to the background photo, and then   all video goes dark and the machine will stop. I mentioned the length of time this computer was not used because I wonder if it is trying to do a Windows update but cabin DSL is too slow and it fails ??  I have tried to use the f11 keys during boot but it seldom works. The other f keys don't seem to work during bootup. Any ideas ?  I can't turn on computer to do diagnostics.

4 REPLIES 4

‎07-17-2021 01:13 PM - edited ‎07-17-2021 01:14 PM

HP Recommended

If you disconnect the DSL hardware from your computer, and then power-on your computer, does it start correctly, to show the Windows "wallpaper" and the desktop icons?

 

Was this reply helpful? Yes No

‎07-17-2021 04:12 PM

HP Recommended

I am using a dsl modem with an internal wireless card. There are no cables.

Was this reply helpful? Yes No

‎07-18-2021 01:35 AM

HP Recommended

> There are no cables.

 

OK. Can you disconnect the power-cord that feeds power to the DSL device?

That definitely will block your WiFi adapter from making any connection.

 

Was this reply helpful? Yes No

‎07-26-2021 02:36 PM

HP Recommended

Thanks for your help. I am at home now and computer is at cabin 250 miles away. I will have to go to cabin to try your suggestion. Might be a week or two. Will let you know as soon as I am able. Thanks.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.