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‎04-13-2020 07:52 AM

HP Recommended
Product: P7-1243
Operating System: Microsoft Windows 10 (64-bit)

P7-1243 hard drive dead,replace new ssd drive work for 2 month, then now blank screen . Turn on power , fan and CPU fan running but blank screen , not even a flashing dot.  Replace battery, reseat ram  , but still no help.

Any help would appreciate.

EricTo.

 

1 REPLY 1

‎04-16-2020 05:08 PM

HP Recommended

@EricTO,

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number for your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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