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04-13-2020 07:52 AM
P7-1243 hard drive dead,replace new ssd drive work for 2 month, then now blank screen . Turn on power , fan and CPU fan running but blank screen , not even a flashing dot. Replace battery, reseat ram , but still no help.
Any help would appreciate.
04-16-2020 05:08 PM
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number for your computer?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
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