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‎06-01-2021 01:55 PM

HP Recommended
Product: EHP Pavilion Power Desktop 580-1xx
Operating System: Microsoft Windows 10 (64-bit)

PC just randomly freezes while I'm viewing random web pages or email; then screen goes blank and then the PC returns to the pages that I was viewing as if nothing happened.

1 REPLY 1

‎06-01-2021 04:58 PM

HP Recommended

@Radman01,

 

Sounds like system file corruption or a bad graphics driver. Your PC is not crashing to a blue screen requiring a cold boot via the power on button.

 

Check for a newer graphics driver and run the following commands at an administrative command prompt:

 

DISM.exe /Online /Cleanup-image /Restorehealth

 

sfc /scannow

 

Regards

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