PC not booting

[028]

Sl.No.Edited

System not booting since yesterday

[Meghana_10]

@028, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP device. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your HP 255 G9 is not booting, you can try the following troubleshooting steps to identify and potentially resolve the issue:

1. Power Cycle the Laptop:

   • Disconnect the laptop from any power source.
   • Remove the battery if it's removable.
   • Press and hold the power button for about 15 seconds.
   • Reconnect the battery and the power adapter, then try turning on the laptop.

2. Check the Power Supply:

   • Ensure that the power adapter is working properly. You can test it with another compatible device or try using a different adapter.
   • Look for any signs of damage on the power cable.

3. Remove Peripherals:

   • Disconnect all external devices such as USB drives, printers, and docks.
   • Try booting the laptop with only the essential components connected.

4. Check for Hardware Issues:

   • Listen for any unusual sounds such as beeping or clicking that could indicate a hardware problem.
   • If you have access to another computer, you can check the hard drive by connecting it externally.

5. Perform a Hard Reset:

   • Disconnect the laptop from the power source and remove the battery (if removable).
   • Hold the power button for about 15 seconds to reset the hardware.
   • Reinsert the battery, plug in the power adapter, and try turning on the laptop.

6. Enter BIOS/UEFI Settings:

   • Try to enter the BIOS/UEFI settings by pressing the appropriate key (usually F10, F2, ESC, or DEL) immediately after turning on the laptop.
   • Check if the BIOS recognizes the hard drive and other components.

7. Check for Error Messages:

   • If you see any error messages or beep codes when trying to boot, note them down as they can provide clues to the problem.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana