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PC not receiving power

HP Recommended
All in one Desktop
Microsoft Windows 10 (64-bit)

I unplugged our computer to move it to a different outlet in my office and now it doesn't seem to be receiving power.

I have tried multiple outlets and the white light appears where you plug it in, but nothing else indicates the computer is getting any power to it and it won't power on.

  • I have tried multiple outlets.
  • I unplugged it and help the power button for 10 seconds, then plugged it in and tried again.
  • I don't have any external sources plugged into it.
  • I tried the windows + B to get the bios window, and I get nothing.
  • I am not connected to a LAN.
  • The only indicator of power is that my phone will charge when I connect it to the input w/ the lightning bolt.

Please help! 😞

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP support community.


I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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