PC says none bootable drive

AW01 · ‎07-01-2021

When trying to start my computer it says none bootable drive and then when I would try to reinstall windows on the m.2 drive it doesnt exist anywhere so it is like the PC doesnt see it or recognize it. I reinstalled windows on a hard drive and that works fine but the m.2 drive still doesnt appear anywhere

Prométhée · ‎07-03-2021

your computer is broken it must be repaired free of charge
go to the support page for your country, and use the contact option

or change the country here

https://support.hp.com/us-en/contact-hp

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itsmyname · ‎07-02-2021

The most-likely conclusion is that the M.2 stick is "dead", and the motherboard cannot detect it.

Replace it.

Prométhée · ‎07-02-2021

hi

this computer is fairly new, it should maybe still be under warranty
Did you contact your reseller or hp support?

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please click on the accept as solution button if message provided an answer to the problem

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

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AW01 · ‎07-03-2021

The computer is about 7 months old and I dont really know how to contact support, I didnt find a way so I wrote here instead

AW01 · ‎07-03-2021

Okay can it be something wrong with the motherboard or is it only possible that the m.2 stick is dead?

Prométhée · ‎07-03-2021

your computer is broken it must be repaired free of charge
go to the support page for your country, and use the contact option

or change the country here

https://support.hp.com/us-en/contact-hp

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it

Desktop-Knowledge-Base
------------------------------------------------------------------------------------------------------------

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PC says none bootable drive