PC shuts down after 10 - 30 minutes activity

[paulmy]

No message. 

[Max3Aj]

@paulmy, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP Pavilion Desktop PC TP01-2000a is shutting down unexpectedly after 10–30 minutes of use. Let's go through a few steps to help diagnose and resolve this issue.

Check for Overheating

Overheating is a common cause of random shutdowns.

• Ensure the PC is placed in a well-ventilated area.
• Clean any dust from vents and fans using compressed air.
• Use HP Hardware Diagnostics to check system temperatures:
  • Restart your PC and press F2 repeatedly during startup.
  • Select System Tests > Thermal Test.

Run HP Hardware Diagnostics

This tool checks for hardware issues like memory, CPU, or motherboard faults.

• Download and run the HP PC Hardware Diagnostics for Windows:
  Download here
• Run System Tests and Component Tests (especially memory and processor).

Update BIOS and Drivers

Outdated BIOS or drivers can cause instability.

• Visit the HP Software and Driver Downloads
• Enter your product: TP01-2000a
• Download and install the latest:
  • BIOS
  • Chipset drivers
  • Graphics drivers

Check for Software Conflicts

• Boot into Safe Mode and see if the issue persists.
• If it doesn’t, a background app or driver may be causing the shutdown.
• Consider performing a Clean Boot to isolate the issue:
  How to Perform a Clean Boot in Windows

Check Event Viewer Logs

• Press Windows + X → Select Event Viewer
• Go to Windows Logs > System
• Look for Critical or Error entries around the time of shutdown.

Optional: Reset or Reinstall Windows

If all else fails, consider resetting Windows:

• Go to Settings > System > Recovery > Reset this PC 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support