-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- PC takes 15 minutes to come on and constantly freezes from b...

Create an account on the HP Community to personalize your profile and ask a question
04-11-2021 01:42 PM
Hello, after my old pc was hit by lightening, I purchased this one, hoping I could use it for work, and it has been totally frustrating since I got it. It takes about 15 minutes to finally come on, and 15 to 20 minutes for a browser to start working. It freezes frequently as well. It is hardwired, but just sits there and responds to nothing. Our wi-fi is great, and all other wireless devices are fast. I did try contacting customer service while the warranty was still good, and kept getting people that I could not understand and/or did not help the situation at all. My past experience with HP has been great, and this time, I'm hoping I didn't just throw all of my money away, because it is pretty much useless.
If anyone has any advise concerning this computer, I would greatly appreciate the help.
Thank you!
04-11-2021 04:37 PM
Hi,
Your PC specs can be reviewed here (Link).
You have four core 1.5 GHz SoC CPU having a TDP of 10 watts with a 4 MB cache. This is going to be very slow. You can't upgrade the processor.
Return to seller for a refund/exchange if possible. Buy a better PC.
Regards