PC unable to boot correctly

[jone4466543]

I cannot boot my computer properly. I get error code  CMOS 502 use SpareKey (I don't have one), or asks for the windows key, which I don't know ?

When I run diagnostics HP Diagnostics it gives the error code  64VU62-B1EB3X-GXGH4K-618R03

Please advise?

[resistencia · Accepted solution]

Hi @jone4466543 

This error code is a disk issue, usually the disk must be replaced, error 502 is the RTC battery is damaged or needs to be replaced.

[jone4466543]

Thank you for the prompt reply.

I am currently using an Acer laptop to log in here and reply. 

How do I get support for this error?

Thanks in advance.

[resistencia]

here 

HP Customer Support - Service Center

[jone4466543]

Thank you for your assistance in this matter.

I contacted HP and the error is indeed a Hard Disk failure as identified by the HP diagnosis.

The Desktop is still under warranty and will be collected and repaired by HP support.

Thank you for your support in helping identify the problem.

[resistencia]

You are welcome, happy to help

[jone4466543]

Hi,

My desktop has been repaired twice since you answered my question. but the problems continue

1st repair was for the hard drive which had failed and was replaced.
2nd repair was to investigate the fact that when the desktop starts,  it goes straight to a black screen which displays the message ...
HP SparteKey Recovery
System number

HP SpareKey USB Recovery Key
The repair centre said they performed over 100 reboots and could not replicate this error, and returned the PC to me.
As soon as I turn on the Desktop the same message appears and I cannot get past it?

I spoke to Support and they said they would get back to me but they have not.
I asked again today but no one has got back to me and support is now closed.
How can I resolve this?

[resistencia]

You should insist with HP support, it may be a BIOS problem.