PC unresponsive on startup

[chxllen]

Hello! My OMEN 30L will start up, the screen will come on, and the windows login screen will appear, but the keyboard and mouse will be unresponsive and not receiving any power. If i then hard shut down my PC and turn it back on, everything goes back to normal and I can continue. This also happens whenever it goes to sleep, which it does despite me changing the settings.

When used with a powered USB hub, the mouse stutters and it becomes unusable for certain things, insinuating the hub cannot work correctly in these USB ports.

I have updated all my drivers, checked BIOS are up to date, and I have factory reset the PC, at the request of the HP support team. Nothing has worked so i fear they may be something wrong with the USB ports themselves.

[Bill_To]

Hi @chxllen 

I can't say for sure if this is your issue. But have you installed a BIOS update immediately prior to this problem?

This BIOS update may have come from HP Support Assistant or Windows Update.

Your PC's symptoms sound similar to PC problems caused after a faulty BIOS update in the following link.

Check this Forum Link for more info. Also look at links in this thread.

Regards

[chxllen]

Hello @Bill_To, thanks for your response. no the bios update came after the problem started, it was one of many things I tried to resolve the problem. I will take a look at the link anyways, thankyou. Any other suggestions i are appreciated.

[Bill_To · Accepted solution]

Hi @chxllen 

My pleasure.

It seems you may have some type of hardware problem.

I would contact HP using the link in my previous link if your PC is in warranty.

Regards

[chxllen]

Yes I feared the same @Bill_To. 

Not to worry, still in warranty. Thanks again, I will accept this as a solution as  I have been trying for a while and this does seem to be the only answer.

Have a good weekend!

[Bill_To]

Hi @chxllen 

My pleasure. Thank you.

Enjoy the weekend!

Regards