-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Boot and Lockup
- Re: PC will not start, has power at power adapter
Create an account on the HP Community to personalize your profile and ask a question
08-13-2020 07:46 AM
PC still under warranty until November. Have power at power adapter (LED above plug in port is lit), but pressing start button does nothing. Multimeter shows 19VDC at cord. Internal circuit board at on/off button shows white LED lit up, flashes 7 times then pauses, then 7 more flashes etc. Pressing power button does nothing - LED keeps blinking.
Have done the hard reset procedure but still acts the same.
Suggestions welcomed.
Solved! Go to Solution.
Accepted Solutions
08-13-2020 12:45 PM
Ok, it seems to me that we didn't have that in France
You better be careful, so
So good for you, keep me posted (give me some news) please ..
Please mark the thread, it may help other users who have the same question
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
08-13-2020 11:47 AM
Hello
Difficult to say because we have several different documents, it is not easy to link a document with a precise model.
But it returns that it is a possible problem at the level of the motherboard!
The pc being guaranteed, it is necessary to contact the after sales service, the best thing to do !!
https://support.hp.com/ca-en/document/bph07107
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
08-13-2020 12:12 PM
Hello
are you sure they work with hp ??
I strongly advise you to contact hp directly first
https://support.hp.com/us-en/contact-hp
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
08-13-2020 12:45 PM
Ok, it seems to me that we didn't have that in France
You better be careful, so
So good for you, keep me posted (give me some news) please ..
Please mark the thread, it may help other users who have the same question
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
Didn't find what you were looking for? Ask the community