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HP Recommended
HP 22-c0063w all in one
Microsoft Windows 10 (64-bit)

PC still under warranty until November. Have power at power adapter (LED above plug in port is lit), but pressing start button does nothing. Multimeter shows 19VDC at cord.  Internal circuit board at on/off button shows white LED lit up, flashes 7 times then pauses, then 7 more flashes etc. Pressing power button does nothing -  LED keeps blinking.

Have done the hard reset procedure but still acts the same.

 

Suggestions welcomed.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Ok, it seems to me that we didn't have that in France
You better be careful, so
So good for you, keep me posted (give me some news) please ..
Please mark the thread, it may help other users who have the same question

 

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

5 REPLIES 5
HP Recommended

Hello
Difficult to say because we have several different documents, it is not easy to link a document with a precise model.
But it returns that it is a possible problem at the level of the motherboard!
The pc being guaranteed, it is necessary to contact the after sales service, the best thing to do !!

https://support.hp.com/ca-en/document/bph07107

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Found a local shop which does HP warranty repairs, thank you again.

HP Recommended

Hello
are you sure they work with hp ??
I strongly advise you to contact hp directly first

https://support.hp.com/us-en/contact-hp

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Got the name & address from support "find a local repair agent" 

uBreakiFix & I told them it was under warranty & they acknowledged it would be no cost.

HP Recommended

Ok, it seems to me that we didn't have that in France
You better be careful, so
So good for you, keep me posted (give me some news) please ..
Please mark the thread, it may help other users who have the same question

 

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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