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- HP Community
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- Desktop Boot and Lockup
- Pavilion black screen with task bar and cursor but no icons ...

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10-11-2018 09:35 AM
I have tried to boot up Windows 10 however, I get through the login screen and then just the task bar and cursor show up. I have tried to get to the Task Manager but the screen won't show it. I have tried rebooting by holding the power on button for 15 seconds, I have detached and retached the hard drive cable. I have tried Ctrl Alt Delete, I don't have a Windows button on my keyboard. Please let me know what else to try and thank you!
10-12-2018 03:19 PM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
Meanwhile, I recommend you follow the below steps and check whether the issue is resolved.
If you have not disabled App Readiness:
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Turn on the computer.
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Wait 15 to 20 minutes, if necessary, for the boot process to complete and the Windows desktop to load.
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Download and install HP Image Enhancement for System Logon.
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Restart the computer after completing installation of the SoftPaq.
If you have previously disabled App Readiness:
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Open Windows.
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In the search field, type Services.
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In the search results, click Services Desktop app.
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Select App Readiness.
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On the App Readiness properties page, in the General tab, set the Startup type to Manual.
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Click Apply and OK to close the properties.
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Download and install HP Image Enhancement for System Logon.
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Restart the PC after completing installation of the SoftPaq.
If you continue facing the issue, follow the steps in the below article to continue troubleshooting.
https://support.hp.com/in-en/document/c03518165
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
10-15-2018 08:36 AM
Thank you for your response.
I was able to get into my computer with these instructions from the internet:
Press the power button to turn on your PC, then hold the power button down until PC shuts down automatically (about 5 seconds) . Repeat this more than 2 times until you see the Preparing Automatic Repair to get into Safe Mode.
Unfortunately, the start Windows key at the bottom left will not engage.
I have also completed all of the steps you have provided. The App Readiness feature was already installed.
10-16-2018 08:52 AM
It is great to have you back and your patience is greatly appreciated.
I recommend you perform a system restore on the computer back to the date when the computer was working fine.
Follow the steps in the below article to perform a system restore.
https://support.hp.com/in-en/document/c03327545
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
10-16-2018 10:41 AM
It is great to have you back and your patience is greatly appreciated.
I am sending you a private message suggesting the next course of action.
Please check your private message icon in the upper right corner of your HP Forums profile.
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee