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‎03-12-2023 08:12 PM

HP Recommended
Product: HP Slimline Desktop - 450-231d (ENERGY STAR)

My desktop USB and HDMI ports are not working and I check nothing broke inside and there was no signal to the monitor and everything was OK. I cannot enter bios or anything when I press my keyboard please help.

The problem caused when I was updating Windows 10 and the power cord came out and everything was still working till the screen went black and nothing worked please help

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2023 03:59 PM

HP Recommended

Hi @Superplayez 

 

You have no video and lack USB I/O. Losing power during the update may have "bricked" the BIOS. Try removing the CR2032 MB battery to reset CMOS.

 

You have two options:

 

Check eBay or similar sites for a replacement MB. HP does not list the MB for this product at Part Surfer. Check the MB for a part number.

 

Find a local PC Tech who may be able to reprogram the BIOS.

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎03-14-2023 03:59 PM

HP Recommended

Hi @Superplayez 

 

You have no video and lack USB I/O. Losing power during the update may have "bricked" the BIOS. Try removing the CR2032 MB battery to reset CMOS.

 

You have two options:

 

Check eBay or similar sites for a replacement MB. HP does not list the MB for this product at Part Surfer. Check the MB for a part number.

 

Find a local PC Tech who may be able to reprogram the BIOS.

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-15-2023 01:19 AM

HP Recommended

Thank you it works now 

1 person found this reply helpful
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‎03-15-2023 09:41 AM

HP Recommended

HI @Superplayez 

 

My pleasure.

 

How did you fix the problem?

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