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- HP Community
- Desktops
- Desktop Boot and Lockup
- Re: Powering-up gets stuck at blue "HP invent" Boot Screen

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01-14-2014 07:44 PM
My desktop computer is only 13 months old and is stuck on the HP screen. Unplugging it for 2 hours did nothing. There was no sign of it even trying to boot up. This started during a Windows update. I really hope the hard drive did not go already. If so, I am very disappointd and it will be the last HP product I buy!!
01-24-2014
10:30 AM
- last edited on
02-24-2017
03:31 PM
by
OscarFuentes
Hi PaGirl,
Welcome to the HP forum!
Thank you for you inquiry.
When posting please provide your exact model number and what operating system you are running. This will enable us to assist you better
I understand that it was working correctly until you installed a Windows update and now it is stuck on the HP screen. Here is a link to Computer Does Not Start (Windows 😎. Please let me know if you require more aid, but do include your details.
11-12-2014 04:16 AM
08-31-2016 06:02 PM
12-04-2016 04:25 PM
Here's what I did: After diconnecting everything from the tower, I opened it up and disconnected everything from the power supply. Then, I help the power button down for 20-30 seconds three times. This, from what I can gather, drains any excess power stored in the desktop. I, then, attatched all wires back to power source, closed the tower and reconnected everything back to tower. Turn it on and it should work.
Good luck all and rock on!
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