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kabuto16
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ProDesk 400 G7 Password of the administrator of BIOS

HP Recommended
ProDesk 400 G7 Microtower
Microsoft Windows 10 (64-bit)

Hi
I bought this from a friend who has work from home and the company he was working was closed couple or so months ago.

I want to reformat it because the OS has a company profile and password. Now problem lies on the bios which has a administrator password and I want to disable the restriction.
Check the manual on this unit online but I can't find on how to reset the administrator password in BIOS.
I also check inside for the pin to reset the bios I'm unable to find it.
Can anyone help me?
It's been a couple of days looking for solution.

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WAWood
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Message 2 of 2
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HP Recommended

@kabuto16 

You are confusing two very different things.

 

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
--------------------
BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
34,852 24,531 3,148 7,860
Message 2 of 2
Flag Post
HP Recommended

@kabuto16 

You are confusing two very different things.

 

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
--------------------
BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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