Problem the connection in hard drive

[CALINNYC-7]

Hello, I get this code on my pc  

U4JDUX-78MB72-QFFV7F-60US03,  and it say a problem in the hard drive

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your PC's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

U4JDUX-78MB72-QFFV7F-60US03

OK

00000

8/14/22

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service guide where you can find the hard drive removal and replacement procedure.

c02871896.pdf (hp.com)

[CALINNYC-7]

Thanks a lot for your answer,  but I have another question,  what happened with the information that I already have in my defective hard drive,  do I loose that info ?

[Paul_Tikkanen]

You're very welcome.

Yes, unfortunately any info you have on the hard drive will not be recoverable.

You can try to recover your data after removing the hard drive.

Buy a 3.5" USB hard drive adapter, and see if you can read/copy the file contents from the failed hard drive to the PC.

Amazon.com: SABRENT USB 3.0 to SATA External Hard Drive Lay-Flat Docking Station for 2.5 or 3.5in HD...

Otherwise, you can try taking the drive to a shop that specializes in data recovery from failed hard drives, but be prepared to pay a fortune for the service.