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HP Recommended
HP Laptop PC 15-dw3000 (1A3Y6AV)
Microsoft Windows 11

Hi,

My PC Randomly got frozen and it needs a force shutdown by pressing power button to bring back to normal. today i got this issue 3 times. Iam facing this issue for last two months.

Previously 8 months ago i faced the same problem and i reached HP tech support team and raised a helpline ticket. technician solved the issue by reinstalling windows OS, And now again i am facing the issue.

 

I Ran the hardware test, its all good.

Windows updates are all up to date.

 

Please check the event viewer logs 

Ganesh_1807_0-1699104182808.png

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Ganesh_1807 

 

Welcome to the HP Forum.

 

The Event Viewer error is a result of improperly shutting down the PC.

 

You had no choice, the PC locked up.

 

You checked hardware using HP Diagnostics so a hardware problem may not be indicated. Could be a thermal problem, or a hardware problem that is not detected by HP Diagnostics, or something else.

 

Check this Forum Link for other additional things to look at when the PC locks up. This link concerns a Desktop PC but the basic stuff to look at would apply.

 

I would suggest backing up data. Now try a HP factory operating system reinstall again.

 

Let me know if you want additional thoughts on troubleshooting the items listed in the above Forum Link if you want to defer starting from scratch.

 

It is difficult to solve a PC lockup problem in a Forum.

 

Regards

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Ganesh_1807 

 

Welcome to the HP Forum.

 

The Event Viewer error is a result of improperly shutting down the PC.

 

You had no choice, the PC locked up.

 

You checked hardware using HP Diagnostics so a hardware problem may not be indicated. Could be a thermal problem, or a hardware problem that is not detected by HP Diagnostics, or something else.

 

Check this Forum Link for other additional things to look at when the PC locks up. This link concerns a Desktop PC but the basic stuff to look at would apply.

 

I would suggest backing up data. Now try a HP factory operating system reinstall again.

 

Let me know if you want additional thoughts on troubleshooting the items listed in the above Forum Link if you want to defer starting from scratch.

 

It is difficult to solve a PC lockup problem in a Forum.

 

Regards

HP Recommended

Hi,

How to do HP factory operating system reinstall again.

Should i reach tech team again for the reset ?Please guide me.

 

HP Recommended

Hi @Ganesh_1807 

 

You could contact HP Support if the PC is in warranty. I still think you may have a hardware problem or a thermal problem.

 

You might want to have a local PC Tech check things if your PC is out of warranty.

 

But this HP Support site has detailed instructions on how to perform a HP Cloud Recovery if you are interested.

 

Your PC qualifies for the cloud recovery option. You could create the HP USB Cloud Recovery flash drive on a different PC if your PC is unstable. The cloud recovery may fail if the PC is unstable.

 

Regards

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