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Ransomware Password on Power UP

Hp Pavilion 6009 (I think)

Okay, got caught by the phone scammers. Now I have a ransomware password on powering up my little computer. I get an error code (53040730) if I try to bypass it. I found somewhere that if I have that code somebody can tell me how to unlock the dang thing. 

 

Help please??

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Ransomware Password on Power UP

@Cass1408

 

Enter   42928316

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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Ransomware Password on Power UP

@RE051ST

 

okay, ty ty ty....did that, now it got past the password screen. The screen will be dark, lighten up, show the hp logo, then go dark again and it cycles through....

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@Cass1408

 

Power-on and start tapping the Esc key.

 

If you can run the HDD Diag Tests.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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Ransomware Password on Power UP

After shutting down and pressing the escape upon reboot my screen shows this:

 

Startup Menu

 

F1        System Information

F2        System Diagnostics

F9        Boot Device Options

F10      BIOS Setup

F11      System Recovery

 

ENTER - Continue Startup

 

For more information, please vist: www.hp.com/go/techcenter/startup

 

advice? I don't see HDD Diag Test....System Diagnostics maybe??

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Ransomware Password on Power UP

It was in system diagnostics, running now

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It said passed on everything except the battery. There is no battery it has to be plugged in so I expected that lol

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@Cass1408

 

You should start a new post here.

 

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/bd-p/Laptop-Freeze

 

Include all the information you have.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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