Recovery failed

[Cornel_h]

Hello,

i have got an HP Star Wars Special Edition (15-an001na) laptop. After two days of using it for some reason windows stop responding and i coundt find any way to solve it so i tried a factory recovery. Recovery manager failed so i cant do anyting now with the laptop. Any ideas how to solve this. Any help is appreciated. thx 🙂

PS. Exuse if my english is bad 

[SDJL · Accepted solution]

Hi @Cornel_h,

Welcome to HP Forums!

I have read your post and wanted to help.

I understand that the recovery manager failed on your laptop. And your laptop hangs or freezes sometimes.

Can you start the laptop into Windows now? If the laptop cannot start, try the last link on this document: HP PCs - Performing an HP System Recovery (Windows 10)

If you can start the laptop normally, try the steps on this document: HP PCs - Computer Locks Up or Freezes (Windows 10, 😎

If this post helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.

Regards,
 

[Cornel_h]

Hello,

🙂 i finally found a solution. After 3 fail recovery attempts, i performed a hard reset on the laptop as metioned in maintenance manual (remove batery, keep power button pressed for about 20 seconds). After the hard reset the factory recovery worked as described in the manual. I dont know why it worked, maybe the hard reset cleared some residual memory which caused the recovery fail, maybe someting else.

Anyway thanks alot for the interest and the solution 🙂 

[SDJL]

Hi @Cornel_h,

Glad to hear that the laptop is working again.

Thank you for sharing the solution. Have a good day!