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Locked

‎08-04-2022 10:03 AM - edited ‎08-04-2022 12:11 PM

HP Recommended
Product: HP Compaq dc5800 Base Model Small Form Factor PC
Operating System: Microsoft Windows 10 (64-bit)

Hello, I had a problem removing the bios password on my pc, I tried removing the CMOS battery to restore the bios factory settings to remove the password that was there but it did not work. It keeps asking me for a password, that's why I'm asking if there is a factory password for the bios or if there is any solution for my problem.

More detailed problem.
When I want to access the bios it asks me for a password of which I am not aware, and when I make three unsuccessful attempts it lets me enter the configuration, however, it does not allow me to do any configuration or access the Flash System ROM section to update lips. (I need to update the bios to be able to install linux, because the current versions of the linux kernel do not support the bios that I am currently using (4.14 onwards as I read in a forum) because of this, it gives me a kernel panic error )
In short, I need to change the bios password to be able to update it, or if it is possible to obtain the factory password

Category:
1 REPLY 1

‎08-04-2022 02:43 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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