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‎07-13-2022 04:35 PM - edited ‎07-13-2022 04:37 PM

HP Recommended
Product: HP Pavilion All-in-One - 24-b030xt CTO (Touch)
Operating System: Microsoft Windows 10 (64-bit)

When I first try to log on to my Pavilion Desktop, my mouse doesn't seem to work.  I have to reboot multiple times.  When I finally connect, everything seems to work fine.  Tried to download and run the HP PC Hardware Diagnostic Tools, but when I try to go through the process I briefly see a command line screen and then it goes away.  I can't run the file that is downloaded.  Not sure how to diagnose the issue.  I bought a new mouse and keyboard thinking that was the problem, but still having the same issue.  Using new batteries. Please help!

 

 

Category:
4 REPLIES 4

‎07-13-2022 04:36 PM

HP Recommended

Also I just bought a new keyboard and mouse.  This didn't correct the problem.  The batteries are all new.

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‎07-16-2022 07:57 AM

HP Recommended

Hi @NMinCO 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing mouse-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

Have you updated all the drivers on your system? I would suggest you please use the link below and update all the drivers to see if that makes any difference: https://www.hp.com/ug-sw/drivers.html 

 

Also, please perform the steps shared in the link below and let me know the outcome of it: CLICK HERE

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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‎07-17-2022 05:06 PM

HP Recommended

Hello I resolved my issue before receiving your response but I appreciate it anyway.  I finally tried a simple solution of moving the USB receiver to another port on my PC.  This seemed to be the solution to my issue because it has been working fine since then.

 

I did try to follow the link you provided to see if my drivers needed to be updated.  However the link did not work for me.  All is well now!

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‎07-18-2022 01:26 PM

HP Recommended

Thanks for keeping me posted.

If there is anything in the future, you can contact us here. 

 

 

NIRVANA_95
I am an HP Employee
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