Restart Pavilion 22

[Caidel28]

I tried to restart the Pavilion 22 after having stopped using it for more than 5 years. Got black screen with message keyboard error time & date not set F1 boot. I have replaced the battery in the wireless keyboard. I pressed F1 and it didn't work. Any advice to get it working would be appreciated.

[Sneha_01]

Hi @Caidel28,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re having trouble with your HP Pavilion 22 after a long period of inactivity. The black screen with a "keyboard error" message and prompts to press F1 usually indicates that there might be an issue with the keyboard connection or BIOS settings. Here’s a step-by-step guide to help you troubleshoot and resolve the problem:

1. Check Keyboard Connection

• Ensure that the wireless receiver for the keyboard is properly connected to a USB port on your computer.
• Try plugging the receiver into a different USB port.
• If you have a wired USB keyboard available, connect it to the computer and see if you can proceed by pressing F1 or other keys.
• If using a wireless keyboard, ensure that the batteries are fresh and correctly installed. Sometimes, using new batteries can resolve connection issues.

2. Check and Set the Time and Date

• When you see the prompt to press F1, try pressing F2 or ESC to enter the BIOS or UEFI settings. Different systems might use different keys to enter BIOS.
• In the BIOS or UEFI menu, locate the settings for the system time and date. Correct any discrepancies and save the settings.
• Look for options like “Date and Time” or “System Time” and adjust them as needed.
• Save the changes and exit the BIOS. The system will reboot, and you should see if the issue is resolved.

3. Check and Replace CMOS Battery

• The CMOS battery on the motherboard helps maintain system settings, including the time and date. If the system hasn’t been used for a long time, the CMOS battery might be depleted.
• Turn off the computer and unplug it from the power source.
• Open the computer case (if it’s a desktop) and locate the CMOS battery on the motherboard. It’s usually a coin-cell battery (CR2032).
• Remove the old battery and replace it with a new one. Reassemble the computer and power it on.

4. Reset BIOS to Default Settings

• Access the BIOS/UEFI settings using F2, ESC, or another appropriate key.
• Look for an option to “Load Setup Defaults,” “Restore Defaults,” or similar.
• Select this option to reset the BIOS settings to their default state.
• Save the changes and exit the BIOS. Check if the system boots normally.

5. Perform a Hard Reset

• Turn off the computer and unplug it from the power source.
• Remove all external devices (USB drives, printers, etc.) from the computer.
• Press and hold the power button for 15-30 seconds to discharge any residual power.
• Plug the computer back in and power it on.

6. Check for Hardware Issues

• If you’re comfortable opening the computer, check that all internal components (RAM, hard drive, cables) are securely connected.
• Ensure there’s no visible physical damage to the motherboard or other components.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Caidel28]

Hi  Rachel 

Thanks for your reply

 I have managed to get it started but still have the problems of connecting the keyboard and mouse both are wireless. Although I can use the keyboard on the screen but not mouse. I went to the device manager and there is no option for connecting the mouse. There is no Bluetooth in the system. Is there a free download link for Bluetooth?

I hope you can help.

Kind regards 

[Sneha_01]

Hi @Caidel28 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support