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scotpiper
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Message 1 of 8
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RtIS5Wake.exe stopping PC from shutting down

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HP Slimline Desktop - 290-p0xxx
Microsoft Windows 10 (64-bit)

My HP Slimline Desktop - 290-p0 recently had a few updates. Since that time, my PC won't shut down on its own. I'm receiving a message during shutdown that "RtIS5Wake is preventing my computer from shutting down and gives me the option to cancel or shut down anyway." I choose to shut down anyway. An internet search shows that RtIS5Wake is a .exe file related to Realtek-WOW-Utility, which is one of the apps running upon startup. Anyone know why this is happening or how to fix it?

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Prométhée
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Message 2 of 8
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Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

Give the full version of windows
for windows 10 type winver in the search box

-----------------------------------------------------------

Does this happen every time, all the time?
It can happen, it is usually not a big deal!
when the computer is shut down, programs should normally stop running, but sometimes it may take longer for one reason or another, so windows will warn you.
There are different possibilities, to remedy this, if it can not be solved simply by an update, it will be necessary to force the stop, or to deactivate the program.

 


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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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scotpiper
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Message 3 of 8
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HP Recommended

Product number: X6C23AA#ABA

Model: HP Slim Desktop 290-p0xxx

Windows 10 Home 64-bit, version 2004 (OS build 19041.746)

 

The problem happens when I try to shut down.

 

 

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Prométhée
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HP Recommended

hi

Check in the installed programs, and if present uninstall: Realtek-WOW-Utility
download the network driver and install it!

https://support.hp.com/us-en/drivers/selfservice/hp-slim-290-p0000-desktop-pc-series/19390524/model/...


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





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happy New Year
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scotpiper
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I checked my programs list & do not have Realtek-WOW-Utility. I do have REALTEK Bluetooth Driver & Realtek High Definition Audio Driver.

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Prométhée
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Well in this case uninstall the network driver, then update


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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scotpiper
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Would that be the Realtek High Definition Audio Driver?

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Prométhée
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Audio driver is for audio!
I didn't pay attention, you said you only have Bluetooth?
Well I have both installed ( bluet and net ..) , but maybe not like this every time, good just tried installing the update directly Often the driver is uninstalled automatically anyway!


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
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