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09-25-2017 03:37 PM
My computor boots fine until I get to my homepage. Then, the computor tries to complete start-up, but doesn't finish, and loops this process. I am still able to move the mouse, but can't click on any icons.
This just started when I walked away after sending a work email.
No error messages until I ran a diagnostic.
No recent software or driver changes other than typical Windows or HP updates.
LAN Internet connection.
Has my computor just died, and/or will I be able to retrieve the files one last time?
Solved! Go to Solution.
09-28-2017 12:29 PM
09-25-2017 07:45 PM - edited 09-25-2017 08:27 PM
A Smart HDD test failure means you must replace the HDD. It is very close to failure.
You may be able to get your files/data off of the HDD.
I would not wait too long in moving data off this HDD or continue trying to load the operating system.
Let the forum know if you require assistance saving data.
We should be able to assist.
09-28-2017 12:29 PM
12-06-2019 08:16 PM
Hi ive never used these message boards before so im sorry if im doing this wrong...but my computer is having this issue. Of looping and I can't log in. It says smart test failed error 303.
Best buy took out hard drive, and said it's corrupted and can't get data off of it.
Hard drive is back in computer.
Also computer is a Hp touchsmart 520 all in one. Runs on Windows 7
Is there something I can try? As it has literally all my important info and family pictures.
12-07-2019 04:11 AM
It is best to start a new thread to get the best response from other forum members.
This site (Link) has tips on using Linux Live to solve problems with a corrupted Windows installation. Look at "Access or Backup Files from Your Dead Windows PC" and the links in this article. I don't know what BestBuy did when trying to back up data.
Your HDD may be unmountable. It may not be possible to access the files on the affected HDD using Linux or by connecting this HDD to a different PC as a data drive.
The next option, professional data recovery, can be very expensive if this HDD cannot be mounted.