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camtec11
New member
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Message 1 of 2
347
Flag Post

SOFTWARE app crash

HP Recommended
HP Pavilion Desktop - 550-059na (ENERGY STAR)
Microsoft Windows 10 (64-bit)

this has happened every day for the past week

Source
AppHelperCap

Summary
Stopped working

Date
‎28/‎06/‎22 08:57

Status
Report sent

Description
Faulting Application Path: C:\Program Files\HP\HP Enabling Services\AppHelperCap.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: AppHelperCap.exe
Application Version: 1.43.2958.0
Application Timestamp: 627167d9
Fault Module Name: AppHelperCap.exe
Fault Module Version: 1.43.2958.0
Fault Module Timestamp: 627167d9
Exception Code: c0000005
Exception Offset: 000000000001cdad
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 5cb8
Additional Information 2: 5cb8e6cfc61f56b8b1167338c02f406b
Additional Information 3: 1f31
Additional Information 4: 1f3155e77ef9a8cbd0619bd89fda33dd

Extra information about the problem
Bucket ID: 59b6c17f4435a67b55620362d30a9b6c (1540797745496497004)

 

can you help or advise please

1 REPLY 1
ub6424
Level 10
6,741 6,709 344 529
Message 2 of 2
Flag Post
HP Recommended

Hello @camtec11 

 

I want to help you to solve the problem...

 

(1) Uninstall HP Support Assistant

(2) Reboot

(3) Install HP Support Assistant 

HP Support Assistant

8.0.29.6 Rev.A38.1 MBJun 24, 2015Download

(4) Install Default Settings

System Default Settings

1.4 Rev.164.9 MBMay 17, 2022Download

(4) Test

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

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