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kllumaa
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Message 1 of 2
260
Flag Post

Screen is black. 3 beeps and 2 short beeps?

HP Recommended
Not sure. No red lights, just a light on the caps lock
Microsoft Windows 10 IOT

Hi!

 

This morning, I fell asleep with my laptop on my bed. I woke up to it being on the floor, falling on the back, not the screen.

 

I tried opening the laptop right after hearing it fall, but I was just greeted by a black screen. The caps lock was flashing. 3 long ones, then 2 short beeps. I'm not sure how to fix this. Please help!

1 REPLY 1
Prométhée
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

hi

most of the time this indicates a problem with the RAM

https://support.hp.com/ca-en/document/c01732674

 

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More


Please remember to mark the answers this can help other users
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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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