Screen is black. 3 beeps and 2 short beeps?

[kllumaa]

Hi!

This morning, I fell asleep with my laptop on my bed. I woke up to it being on the floor, falling on the back, not the screen.

I tried opening the laptop right after hearing it fall, but I was just greeted by a black screen. The caps lock was flashing. 3 long ones, then 2 short beeps. I'm not sure how to fix this. Please help!

[Prométhée]

hi

most of the time this indicates a problem with the RAM

https://support.hp.com/ca-en/document/c01732674

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
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