cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
zbs
New member
1 0 0 0
Message 1 of 2
205
Flag Post

Screen won't turn on even when computer isn't sleeping

‎12-09-2018 09:38 AM

HP Recommended
Product: HP Elite 8200 SFF
Operating System: Microsoft Windows 10 (64-bit)

I consistently run into a problem when I leave my desktop on for a while: when I return, the screen is off, but the computer isn't in sleep mode (judging from the symbol on the tower). My backlit keyboard turns on when I type on it, but nothing comes to the screen. I don't think it's a monitor issue, because when I restart the computer via the power button, the monitor displays normally.

​

Here are my specs:

  • OS: Windows 10 Pro 64-bit
  • Hard Drive: Crucial MX300 275GB SATA 2.5 Inch Internal Solid State Drive - CT275MX300SSD1
  • Video Card: Intel HD Graphics
  • Processor: Intel Core i7-2600 @ 3.4 GHz
  • RAM: 16 GB DDR3
  • BIOS Version: j01 v02.06

​

Here are some things I've tried:

  • Ran a diagnostic test on my hard drive. No problems there.
  • Applying all updates from Windows Update
  • Applying all updates from HP Support Assistant
  • Resetting the Windows power settings; turning off hibernate mode; turning off suspend/sleep

​

Here are some things I'll try next:

  • Update the BIOS firmware to v2.28. Apparently any versions later than that cause problems for this PC when used with Windows 10
  • Pray for some useful answers on this sub 🙂

​

Any suggestions for how to start trouble-shooting? Has anyone bumped into this issue before?

1 REPLY 1
Highlighted
WAWood
Level 15
Level 15
25,486 25,419 2,331 5,524
Message 2 of 2
Flag Post

‎12-16-2018 07:34 AM

HP Recommended

@zbs

You may have already done this, but you did not specifically mention it ...

When in Power Settings --> Additional Power Settings, check Choose when to turn off the display and confirm it says Never for both entries.

IF that is already the case, did you also confirm, by selecting Choose what the power buttons wil do, that Fast Startup is unchecked?

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation