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‎01-18-2017 03:16 PM

HP Recommended
Product: HP 110-124
Operating System: Microsoft Windows 10 (64-bit)

Message on PC appeared to be hijackware. I shut down and am trying to boot to Kaspersky DVD rescue disk.

Followed instructions according to http://support.hp.com/us-en/document/c03659945

Disabled Secure Boot, shut down, restarted; new boot menu only shows windows boot manager options.

what to do!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2017 12:54 PM

HP Recommended

Hello @Jackiesdad

 

Thanks for the update!

 

When we check the Kaspersky Rescue details (http://hp.care/2jD8wXH) I found that the instructions give are true to the Linux-based environment using the CD.

I could not find any steps given by them to boot on a Windows platform using the CD.

As per http://hp.care/2jD98wt they are asking you to boot from the USB drive. You can try the steps.

 

Alternatively, to the best of my knowledge, if you can log in to the Windows, I would try booting the disc from the windows. Please try booting from Windows and let me know how that goes!

 

Thanks! I will watch for your reply 🙂

 

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

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4 REPLIES 4

‎01-19-2017 11:40 AM - edited ‎01-19-2017 11:42 AM

HP Recommended

Hello, @Jackiesdad – Hope you are well 🙂
 

Thank you for your continued participation with HP support forums! I’d like to be of your assistance 🙂

 

I understand that you are trying to boot the Kaspersky DVD from the boot menu. I am afraid you can only boot the operating system from this boot menu. Kaspersky is not a bootable DVD. 

 

Kaspersky is a 3rd party software and you need to install or run the DVD after loading the Windows. Hence, come to your desktop screen and then run the DVD and follow the on-screen instructions to complete the installation.

 

Hope this answers your questions, and have a nice day!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎01-19-2017 12:11 PM - edited ‎01-19-2017 12:13 PM

HP Recommended

Ah, but Kaspersky Rescue disc is actually based on a slimmed-down Linux Live CD, with a KDE desktop. their directions are very explicit about booting with their disc.

 

Was this reply helpful? Yes No

‎01-19-2017 12:54 PM

HP Recommended

Hello @Jackiesdad

 

Thanks for the update!

 

When we check the Kaspersky Rescue details (http://hp.care/2jD8wXH) I found that the instructions give are true to the Linux-based environment using the CD.

I could not find any steps given by them to boot on a Windows platform using the CD.

As per http://hp.care/2jD98wt they are asking you to boot from the USB drive. You can try the steps.

 

Alternatively, to the best of my knowledge, if you can log in to the Windows, I would try booting the disc from the windows. Please try booting from Windows and let me know how that goes!

 

Thanks! I will watch for your reply 🙂

 

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎01-20-2017 04:04 AM - edited ‎01-20-2017 04:05 AM

HP Recommended

Can't find "Accepted Solution" anywhere to click it. >>

 

After placing this post, the button suddenly appears. Strange

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