12-31-2018 04:46 PM
Blank screen, no HP logo or boot options, no error codes or beeps. Power button light goes on and fan spins but makes a strange noise and turns slowly. Things I have tried:
-Replaced hard drive and memory with known working parts
-Cleaned fan, vents
-Hard reset (with all external ports disconnected)
-Reseated memory multiple on multiple occasions.
It has booted on a couple of occasions, randomly. Once I was even able to reinstall the operating system. The strange part is that it was running great- fast, video was flawless.
I have seen other all-in-ones present an error code when the fan isn't working but this fan is spinning. This one doesn't display an error code or anything at all. it just sounds strange, spins constantly and slowly with a blank screen. Does anyone have any insight to what this could be? Bad Motherboard? I'm wondering if a bad CPU fan could cause the computer not to boot like this. What is the part number for the cpu fan for this model?
01-02-2019 01:14 PM
Thank you for posting on HP Forums,
Echo_Lake is at your service.
I understand you are in need of support, As you've performed relevant troubleshooting steps
and the issue persists, this sounds like hardware related. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
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