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‎04-19-2021 04:19 AM

HP Recommended
Product: HP All-in-One - 20-r100nd

Hello,

 

I bought a used 'HP All-in-One - 20-r100nd' PC that is currently experiencing start-up issue. I got a message as shown below...

"Wiped by 7DDS

Success: 100% on 20-11-13

Verify: 0%".

I would appreciate any advice to get the PC started and functional

1 REPLY 1

‎04-19-2021 05:10 AM

HP Recommended

That message on a used PC would indicate the seller cleaned out the hard drive and there is nothing installed.  Assuming there is actually a drive still there, you will need to install Windows or a OS of your choice.

If the PC had Windows 10 installed before, you can install it again with the install media.

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB.
When the install asks for the product key, click the I don't have a product key option to continue,
then the install will continue It will be activated once it connects to the internet, as it uses a digital key.


I'm not an HP employee.
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