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‎05-02-2020 02:40 PM

HP Recommended
Product: Serial number: 5CD1765B3G
Operating System: Microsoft Windows 10 (64-bit)

My laptop keep going on diagnosis when startup and then it goes on automatic fails and at the bottom it said bad code i tried everything and i dont have a system recovery point or image and my keyboard dont work but i use on going keyboard, and my battery dont work anymore but i dont think thats the problem 

2 REPLIES 2

‎05-02-2020 02:41 PM

HP Recommended

When i reset i dont reset 

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‎05-09-2020 01:24 PM

HP Recommended

@Rome3,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • Are you getting any failure ID on the startup screen?
  • What is the exact error you are getting?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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