Stuck at 78% on resetting PC

[Sihyun]

I am trying to factory reset my PC but it's stuck at 78% for 5 hours and still 78%. How should I solve this problem?

[Kuroi_Kenshi]

Hi @Sihyun,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the Factory Reset Stuck Issue!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Wait a Little Longer:

• Sometimes, the reset process takes longer depending on the amount of data or the condition of your system. Although you've already waited 5 hours, occasionally waiting a bit more can help.

Force Restart:

• Press and hold the power button for about 10-15 seconds until the laptop powers off.
• Wait a few moments, then turn your laptop back on.

Boot into Safe Mode:

• When restarting, repeatedly press the F8 key (or Shift + F8) to enter Safe Mode. You might be able to access recovery options from here.

Use Windows Recovery Environment:

• If the system restarts, on boot immediately press F11 or another recovery key specified by HP to enter the Windows Recovery Environment.
• Choose "Troubleshoot" > "Advanced Options" > "Startup Repair" to fix any startup-related issues.
• Alternatively, you could try another reset from here without requiring completion of the stuck process.

Verify Recovery Drive Health:

• If possible, access BIOS settings to verify hardware conditions. Sometimes a faulty hard drive can prevent the reset process from completing.
• Look for storage diagnostics in BIOS to rule out hardware failures.

Use a Windows Installation Media:

• Create a Windows 11 installation media using the Microsoft website.
• Boot the laptop with the USB drive and attempt either a fresh install or another reset from the installation media.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,