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‎08-13-2022 10:48 AM

HP Recommended
Product: HP Pavilion All-in-One - 23-g240xt CTO
Operating System: Microsoft Windows 10 (64-bit)

I’m back from vacation & stuck at HP logo won’t go any further & don’t know what happened 

Category:
1 person had the same question
1 REPLY 1

‎08-13-2022 01:43 PM

HP Recommended

Hello @RobinEliza 

Sorry to hear that you are having problems ... I would like to help you.

Press and hold <power> button until computer switches off.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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