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Locked

‎02-09-2021 03:37 PM - last edited on ‎02-09-2021 03:44 PM by Moderator

HP Recommended
Product: HP Dragonfly
Operating System: Microsoft Windows 10 (64-bit)

Serial Number : [personal info removed]
Product Number :8MK76EA

 

Stuck on the Power-on Authentication Screen with the password I've never created. Being told by HP I have to pay for a new cmos chip, or something. I know 100% that besides the PIN code I have not set any passwords.

 

Is there a way to get a HALT code based on SERIAL, or MODEL number, so I could try to get the code to get inside the BIOS?

 

Any other way to overcome this problem?

 

Thank you in advance.

1 REPLY 1

‎02-11-2021 03:48 PM

HP Recommended

Hi Karlow

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards.

I work on behalf of HP.
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