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‎01-08-2020 09:34 AM

HP Recommended
Product: Hp laptop

After I log into my computer it goes to my home screen. I cant get passed that or click on anything else. It only shows the loading/thinking circle. How do I fix this?

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1 REPLY 1

‎01-10-2020 04:53 PM

HP Recommended

@Brody11 Greetings from the HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Also, did you attempt a BIOS recovery?

(Click here for instructions, if you haven't)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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