Create an account on the HP Community to personalize your profile and ask a question
10-03-2021 12:28 AM
Product: Elitebook 840 G4
Operating System: Microsoft Windows 10 (64-bit)
At first my device restarted by itself and updated windows. Then when the windows update process took place when it was still 11% I accidentally forcibly turned off the device so that it updated Windows failed so I restarted it. There is an inscription "undoing changes made to your computer". Something like this happened before but there was no problem. But this time after the writing I waited until it was finished. But my device just stuck on the logo. I try to ask Some people who understand IT, said they could not enter the BIOS. What must i do ?
1 REPLY 1
10-04-2021 12:49 AM
@Crochonout -- you probably do NOT have a "BIOS problem".
I would purchase a new disk-drive, to replace the current disk-drive, and reinstall Windows onto the new disk-drive. Then, reconnect the current disk-drive as a "secondary" disk-drive, and copy all your personal files onto the new disk-drive.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community