cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
4 1 0 0
Message 1 of 2
183
Flag Post

System board error (00a)

HP Recommended
Hp 15-ar-122na notebook
Microsoft Windows 10 (64-bit)

My laptop has suddenly got the error product information not valid 002 system board CT number. 

I have found the system number and all relevant data but how do I put the CT code in. It was working fine until 2 days ago. Thanks

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
13,349 13,350 1,277 1,506
Message 2 of 2
Flag Post
HP Recommended

Hi @Oldbiddy66

 

Welcome to the HP Support Community. 

 

I'd suggest you Contact HP in your region regarding the service options for your computer.

 

You may also refer to this document -  HP PCs - Product Information Not Valid Error Displays before the Computer Starts

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation