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- HP Community
- Desktops
- Desktop Boot and Lockup
- System board error (00a)

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01-02-2020 04:12 PM
My laptop has suddenly got the error product information not valid 002 system board CT number.
I have found the system number and all relevant data but how do I put the CT code in. It was working fine until 2 days ago. Thanks
01-05-2020 05:30 AM
Hi @Oldbiddy66
Welcome to the HP Support Community.
I'd suggest you Contact HP in your region regarding the service options for your computer.
You may also refer to this document - HP PCs - Product Information Not Valid Error Displays before the Computer Starts
Have a great day!
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Asmita
I am an HP Employee