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System board error (00a)

HP Recommended
Hp 15-ar-122na notebook
Microsoft Windows 10 (64-bit)

My laptop has suddenly got the error product information not valid 002 system board CT number. 

I have found the system number and all relevant data but how do I put the CT code in. It was working fine until 2 days ago. Thanks

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Oldbiddy66


Welcome to the HP Support Community. 


I'd suggest you Contact HP in your region regarding the service options for your computer.


You may also refer to this document -  HP PCs - Product Information Not Valid Error Displays before the Computer Starts


Have a great day! 


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