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System board error (00a)

‎01-02-2020 04:12 PM

Product: Hp 15-ar-122na notebook
Operating System: Microsoft Windows 10 (64-bit)

My laptop has suddenly got the error product information not valid 002 system board CT number. 

I have found the system number and all relevant data but how do I put the CT code in. It was working fine until 2 days ago. Thanks

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System board error (00a)

‎01-05-2020 05:30 AM

Hi @Oldbiddy66

 

Welcome to the HP Support Community. 

 

I'd suggest you Contact HP in your region regarding the service options for your computer.

 

You may also refer to this document -  HP PCs - Product Information Not Valid Error Displays before the Computer Starts

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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