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‎01-02-2020 04:12 PM

HP Recommended
Product: Hp 15-ar-122na notebook
Operating System: Microsoft Windows 10 (64-bit)

My laptop has suddenly got the error product information not valid 002 system board CT number. 

I have found the system number and all relevant data but how do I put the CT code in. It was working fine until 2 days ago. Thanks

1 REPLY 1

‎01-05-2020 05:30 AM

HP Recommended

Hi @Oldbiddy66

 

Welcome to the HP Support Community. 

 

I'd suggest you Contact HP in your region regarding the service options for your computer.

 

You may also refer to this document -  HP PCs - Product Information Not Valid Error Displays before the Computer Starts

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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