System can't be booted after BIOS update

[randomson]

Unfortunately, my laptop has updated the BIOS and now he can't boot, the device restarts again and again with a black screen.

Any Help. Thanks!

Some Informations from BIOS Setup Utility

OS Name: Microsoft Windows 10 (64-bit)

Product Name: HP Pavilion Gaming Laptop 15-dk1xxx

Processor Type: Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz

Product Number: 1A5C8PA#AB2

System Board ID: 8742

BIOS Revision: T.01

[BeemerBiker]

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@randomson wrote:

Unfortunately, my laptop has updated the BIOS and now he can't boot, the device restarts again and again with a black screen.

Some Informations from BIOS Setup Utility

BIOS Revision: T.01

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I cannot find any bios named "T.01"

Your product ID shows only the following bios possibilities from looking up 1A5C8PA#AB2

 https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-gaming-15-dk1000-laptop-pc-se...

What does the label on the laptop show for Product Name and Product ID? 

How did you get a report from a Bios Setup Utility if your screen is blank?

Please check your warranty (change country) https://support.hp.com/us-en/checkwarranty

you may have to contact HP in your country  https://www.hp.com/us-en/contact-hp/ww-contact-us.html

[randomson]

Hi BeemerBiker,

Thanks for your reply!

I downloaded the file on this product "https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-gaming-15-dk1000-laptop-pc-se..." but it didn't show my same Board ID which is "8742" even though it's the same name as my product 15-dk1054TX.

The product name and product ID on the back of the laptop is:
Product Name: HP Pavilipn Gaming Laptop 15-dk1054TX
Product ID: 1A5C8PA#AB2

I can get into BIOS setup when I press F10 (if I don't do something it just keeps rebooting automatically with a black screen, however I can get to F1, F2, F9 and F10 but I can't access to recovery - F11); and it can't boot into the system!

I checked my product warranty and unfortunately the product is no longer in warranty condition.

Do you think there is still hope to solve my problem?!

Thank you!

[BeemerBiker]

Your system 1A5C8PA#AB2 is supported for HP cloud recovery as shown

Your have the China version  AB2 and I know only English, sorry.

Hopefully we can fix the boot (bios) problem and not have to restore from the cloud.

Press ESC after powering on and run one pass thru diagnostics.  We need to ensure the disk drive if ok.

Enter into bios and ensure that secure boot is enabled and that "windows boot manager" is selected.

Verify the date and time are correct.

Please go to the info part of the BIOS and look for the bios version and date.  

I do not know the T01 bios and that is suspicious

According to HP web site you should have bios F.41 and Sep 12, 2022

Does the system boot up?

If not then try a startup repair

Download the windows 10 installation media from here using an 8gb flash drive

https://www.microsoft.com/en-us/software-download/windows10

Boot the USB flash drive up and select the repair option

then  select startup repair

[randomson]

Hello BeemerBiker,
Thanks for your reply!

  I solved the problem!  

Actually, I didn't know it would work that way and was a bit scared because there were some risks like the Board ID - my "08742" is not exist in the bios file. I was desperate, however I tried these simple steps and it solved my problem!

The steps I took
Restoring the BIOS from the previously mentioned product, installing it on the flash (after formatting flash) and booting through it by holding down the Windows button + B button + Power button and for a few seconds, took me to the BIOS update page and the BIOS update started automatically. With these steps I solved my problem and I don't know if this method is safe or not!

Now I can boot to the system after doing these simple steps!

And now my BIOS version is F.41

Thank you for your valuable time, and I appreciate your cooperation!

Best regards

[BeemerBiker]

I am glad you got it working.  More often than not there is no recovery from a bad bios flash.

Do you know how the bios update that gave you the "T.01" happened?

Was the update performed by the HP support assistant?

From an email you received with a link to click on?  Do you still have the email?

If you downloaded the T.01 update is it still in the download folder and if so what was it's name?

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@randomson wrote:

The steps I took
Restoring the BIOS from the previously mentioned product, installing it on the flash (after formatting flash) and booting through it by holding down the Windows button + B button + Power button and for a few seconds, took me to the BIOS update page and the BIOS update started automatically. With these steps I solved my problem and I don't know if this method is safe or not!

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The window key + "B" is described here in step 3

https://support.hp.com/us-en/document/ish_3932413-2337994-16

there is a video but the procedure does not required a flash drive.

When you entered the "B" did the bios look in the flash drive or on the hard drive to find the bios recovery?

Was there more than 1 bios available to restore from?

[randomson]

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@BeemerBiker wrote:

I am glad you got it working.  More often than not there is no recovery from a bad bios flash.

Do you know how the bios update that gave you the "T.01" happened?

Was the update performed by the HP support assistant?

From an email you received with a link to click on?  Do you still have the email?

If you downloaded the T.01 update is it still in the download folder and if so what was it's name?

I think it was Windows updates and I don't know why or how. I got a notification that there is an update and I have to reboot I did this procedure. After installing the update, it happened like we didn't expect.

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The window key + "B" is described here in step 3

https://support.hp.com/us-en/document/ish_3932413-2337994-16

there is a video but the procedure does not required a flash drive.

When you entered the "B" did the bios look in the flash drive or on the hard drive to find the bios recovery?

Was there more than 1 bios available to restore from?

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- I don't think there is a BIOS on the hard drive that is working properly, because I tried it by installing a BIOS recovery without connecting the flash drive. So he found bios in the flash drive.

- No, there was no more than 1!