01-01-2018 02:26 PM
When computer is turned on, it starts with the hp logo and says “preparing automatic repair”and then goes to “diagnosing your pc”. Next it goes to a automatic repair screen which gives me the options to restart or advanced options. When I go to adavanced options, none of the troubleshoot choices seem to work. I am at a loss. I ran the various test choices and everything passes.
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01-02-2018 01:00 AM - edited 01-02-2018 01:01 AM
Welcome to the HP Support forum. Thank you for posting.
This is happening because Windows cannot start/boot .It may be caused due to simple Windows hung, hardware problem (e.g. your HDD) or it may be caused by faulty Windows Update, some other faulty update/driver, corrupted bootloader / Boot Configuration Data in Windows etc....
Did you perform some change to the PC before the issue started - like software installation/update, Windows update ?
1. Perform some basic hardware checks to rule out hardware problem
- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)
- Power the computer back on.
As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu
- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.
This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA
If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).
Let me know the test results. If the tests pass without issues, continue. If not, please, let me know
2. Repeat steps 1-2 above but when HP Startup menu opens, please choose F11 for System Recovery options.
The computer should boot from it's recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Every HP computer comes with recovery partition present to assist in tough moments.
Please, perform "System Restore" first in an attempt to fix the issue. Please, restore back to previous days (restore point) where the issue was not present. Here is more info:
Hope this helps. Let me know how it goes. Provide your feedback/reply.
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