-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Boot and Lockup
- Re: The all-in-one pc does not power up
Create an account on the HP Community to personalize your profile and ask a question
06-05-2020 04:01 AM
The all-in-one pc does not power up. I tried the usual checks, all seems fine but no success. When the adapter cable is connected a small light comes on at the back of the pc just above where the cable is connected. Unfortunately we're in Corona lockdown and I can't take it to a repairer. Has a similar issue been resolved?
Solved! Go to Solution.
Accepted Solutions
06-06-2020 07:01 AM - edited 06-06-2020 07:03 AM
I'm glad to say problem solved. The logic that I followed was to trace the cables and connectors from the power button and see if something can be changed or replaced.
. I removed the cover from the back of the pc
. In the case of touchsmart 520, the unit is almost militarily built and protected in solid aluminium. I could not find where the power button cables go without dismantling the whole unit. I was not keen on this since my pc hardware knowledge is limited. I expected the motherboard to be visible without too much fiddling but it was not.
. after some random exploring without a result I thought at least I can remove the hard disk and access my files.
. with the conclusion that this needs a professional repairer I began to put the screws and cover back on when I noticed a small 3inx3in metallic 'cage' which when (easily) removed showed the area where memory modules are installed.
. looking closely inside I noticed there was a circular battery approx 1in in diameter in a metallic casing just on the left of where memory was installed - see attached pics. I thought it strange that the manufacture would put a battery of this type inside the unit given that batteries have to be replaced even if they are rechargeable. So the logic is that perhaps this battery is dead.
. So I replaced the battery (duralex 2032), connected the mains cable then pressed the power button and lo and behold ... the pc starts up and is alive and well. I hope this helps someone else in the same situation:
06-06-2020 07:01 AM - edited 06-06-2020 07:03 AM
I'm glad to say problem solved. The logic that I followed was to trace the cables and connectors from the power button and see if something can be changed or replaced.
. I removed the cover from the back of the pc
. In the case of touchsmart 520, the unit is almost militarily built and protected in solid aluminium. I could not find where the power button cables go without dismantling the whole unit. I was not keen on this since my pc hardware knowledge is limited. I expected the motherboard to be visible without too much fiddling but it was not.
. after some random exploring without a result I thought at least I can remove the hard disk and access my files.
. with the conclusion that this needs a professional repairer I began to put the screws and cover back on when I noticed a small 3inx3in metallic 'cage' which when (easily) removed showed the area where memory modules are installed.
. looking closely inside I noticed there was a circular battery approx 1in in diameter in a metallic casing just on the left of where memory was installed - see attached pics. I thought it strange that the manufacture would put a battery of this type inside the unit given that batteries have to be replaced even if they are rechargeable. So the logic is that perhaps this battery is dead.
. So I replaced the battery (duralex 2032), connected the mains cable then pressed the power button and lo and behold ... the pc starts up and is alive and well. I hope this helps someone else in the same situation:
Didn't find what you were looking for? Ask the community